By entering into a contract with us, you agree to these terms and conditions and also to the terms and conditions for the use of our website.

Last Updated: 18^TH MARCH 2025

We intend to rely on these written Terms and Conditions. If you have questions or concerns about their meaning, please contact us before agreeing to them. Any agreed changes will be confirmed to you in writing.

 Use of Our Services

We are complementary and alternative health practitioners, certified in NLP, Hypnotherapy, EFT, MATRIX Reimprinting, and Meta Consciousness™ Analysis Coaching, including a trained Master Trainer of EFT and MATRIX Reimprinting. All our associates hold certifications and are trauma-informed.

Please note, our services and all information provided on this website or associated websites are not substitutes for professional medical advice, diagnosis, treatment, or prevention of diseases or psychological disorders. Always consult a qualified medical professional before making health-related decisions or discontinuing prescribed treatments.

You acknowledge that your use of our services is voluntary and free from external pressure.

The modalities we utilize are generally gentle; however, you acknowledge potential emotional or physical reactions, or resurfacing memories which may be perceived negatively. Unresolved emotional content may indicate further issues requiring professional attention. Traumatic memories may also fade, potentially affecting your ability to provide detailed legal testimony.

The information on our website is provided for educational purposes and personal development. We encourage you to discuss this information with healthcare providers before making changes.

All content provided is based on the experiences and research of the authors. Although many modalities have shown positive clinical outcomes for emotional, mental, and physical distress, the practice of Meta Consciousness™, while promising, has not yet been thoroughly validated by Western academic, medical, and psychological communities. Research is ongoing, and these practices should still be considered experimental. Users, including practitioners and laypeople, must assume full personal responsibility for their use.

 Intellectual Property Rights

All content, trademarks, logos, and service marks displayed on this website, including Meta Consciousness™ and IMCA™, are registered trademarks protected under applicable intellectual property laws. Unauthorized use is strictly prohibited.

 Relationship with Independent Coaches

By engaging in IMCA™ workshops or sessions facilitated by self-employed IMCA™ Coaches, you acknowledge that your agreement and any related responsibilities are solely between you and the independent coach you select. While IMCA™ provides educational resources and a complaints department for assistance, IMCA™ explicitly disclaims any legal responsibility for the services provided by self-employed coaches. Coaches are fully responsible for handling disputes or complaints directly with you.

Attending Workshops

When attending any IMCA™ workshops, including MCAC™ programme or Meta Consciousness Intro workshop via self study or online or in person, or any other workshops advertised on our site, you agree to assume and accept full responsibility for all risks associated with the use of EFT, Matrix Reimprinting, Meta Consciousness™, and any other modalities offered.

Workshop attendance or training advertised on the IMCA™ site does not qualify you to practice on others unless explicitly stated. Professional qualification and certification are required before applying these modalities professionally.

IMCA™ and its representatives accept no responsibility or liability for the use or misuse of information provided during workshops or on associated websites, except for cases involving death or personal injury directly caused by our negligence.

Meta Consciousness™ is an analytical tool, not a therapeutic modality. It aims to direct individuals towards innate bodily knowledge and does not constitute therapy. Individuals must seek appropriate qualified professional help for therapeutic support.

Payment and Cancellation

 Payment

Regular offers cannot be combined with other offers, discounts, or shared among individuals. Accepted payment methods include Cash, Personal Cheque with Bankers Card, Credit Card (in-person), Stripe, GoCardless, Bankers Draft, or BACS Transfer. PayPal is our preferred payment method.

Important Notice on Promotional or Reduced Fees for Workshops

Please note that deposits paid for workshops booked at promotional or discounted rates are non-refundable under any circumstances. Additionally, these deposits and associated workshop bookings are non-transferable to other sessions, courses, or participants.

By clicking ‘pay deposit’ or ‘pay now,’ you enter into a contract with us under these Terms and Conditions. This contract is confirmed by our welcome letter.

Payment plans require monthly commitment via Direct Debit or PayPal. Late payments will incur a £15 administration fee per month, and statutory interest may apply. Unpaid amounts after sixty days may be recovered through collection agencies or legal action, including associated recovery costs.

IMCA™ Payment and Cancellation Terms

1. Payment

Regular offers cannot be combined with other offers, discounts, or shared with third parties.

We accept the following payment methods: Cash, Personal Cheque with Bankers Card, Credit Card (in person), Stripe, GoCardless, Bankers Draft, or BACS Transfer. PayPal is our preferred method of payment.

By selecting ‘pay deposit’ or ‘pay now’, you are making an offer to enter into a contract with us under these terms and conditions, which you confirm you have read. The contract becomes legally binding upon our acceptance of your offer, indicated by the sending of a welcome letter.

We currently do not penalise for opting into payment plans, but you must commit to regular monthly payments via direct debit or PayPal, automatically withdrawn from your credit card or bank account. Late or missed payments will incur an administration fee of £15 per month, and we may apply statutory interest to overdue amounts.

We reserve the right to pursue recovery of any unpaid monies sixty days after invoicing, either through collection agencies or the Courts. In such cases, you will be liable for all reasonable additional costs incurred, including collection fees, court fees, and statutory interest.

2. Cancellation of Contracts for 1-to-1 Sessions or Workshops

You may cancel your contract without providing any reason within 14 days from the day after we enter into an agreement.

To exercise your cancellation right, you must clearly notify us via phone, letter, or email. You may use the model cancellation form provided, although it is not obligatory.

You must notify us before the 14-day cancellation period expires to meet the cancellation deadline. Upon valid cancellation within this period, any payments made will be refunded within 14 days of your notice, using your original payment method unless expressly agreed otherwise. No cancellation fees will be charged if cancellation occurs within this period.

If you have begun attending a 1-to-1 session or workshop within the cancellation period, we will deduct a proportionate amount from your refund based on services provided up to your notice of cancellation relative to the total contract.

After the initial 14-day cancellation period, we reserve the right to charge in the following scenarios:

– Cancellation of an online or phone 1-to-1 session less than 24 hours before the session start time.

– Non-attendance of a 1-to-1 session at the scheduled date and time; your absence will be treated as a “no-show” after a 15-minute wait.

Workshop cancellation fees:

– Up to 6 weeks before the workshop: 20% of the full course fee

– Up to 4 weeks before the workshop: 50% of the full course fee

– Up to 2 weeks before the workshop: 100% of the full course fee

– If your place is successfully refilled, a £75 administration fee will apply

Sessions or workshops purchased in your name are strictly non-transferable and must be used solely by you.

Trainer and Coach Discretion: Trainers and coaches reserve the right to cancel scheduled 1-to-1 sessions at their discretion, providing clients with at least 24 hours’ notice. Workshops may be cancelled at the sole discretion of the trainer.

3. Cancellation of Contracts for Goods

You may cancel your goods contract within 14 days from the day following the receipt of goods, without providing any reason. This cancellation right does not apply if you entered into the contract for business purposes.

To cancel, you must clearly notify us by phone, letter, or email. Using the provided model cancellation form is optional. Your cancellation is valid if sent before the expiry of the cancellation period. You are responsible for the return shipping costs.

Upon valid cancellation, we will reimburse all payments received from you, including standard delivery costs. If you opted for more expensive delivery methods, additional costs will not be refunded.

We may deduct from your refund if returned goods show unnecessary handling and diminished value. The right to cancel is lost if a provided DVD is unsealed.

Refunds will be processed without undue delay and no later than:

– 14 days after receiving returned goods; or

– 14 days after you provide proof of returning the goods, whichever is earlier.

Refunds will use your original payment method unless expressly agreed otherwise. No cancellation fees apply within the cancellation period, but you are responsible for return shipping costs.

General Contract Terms

1. Limitations and Exclusions of Liability

1.1 Nothing herein will:

(a) limit or exclude liability for death or personal injury resulting from negligence;

(b) limit or exclude liability for fraud or fraudulent misrepresentation;

(c) limit liabilities contrary to applicable law;

(d) exclude liabilities which cannot legally be excluded.

1.2 The liability limitations and exclusions herein:

(a) are subject to clause 1.1;

(b) apply to all liabilities arising under or in connection with this contract, including contractual, tortious (including negligence), and statutory breach liabilities unless expressly stated otherwise.

1.3 We accept no liability for losses related to the free information and services available on our website.

1.4 We are not liable for losses arising from events beyond our reasonable control.

1.5 We exclude liability for business-related losses, such as lost profits, income, anticipated savings, contracts, or goodwill.

1.6 We exclude liability for data loss or corruption.

1.7 We exclude liability for special, indirect, or consequential losses or damages.

2. Severability

2.1 If any contract term is deemed unlawful or unenforceable, remaining terms remain effective.

2.2 Unlawful or unenforceable terms that would become lawful or enforceable upon partial deletion will be modified accordingly, with remaining terms staying in effect.

3. Law and Jurisdiction

3.1 This contract is governed by English law.

3.2 Any contract disputes are subject exclusively to the jurisdiction of UK courts.

4. Our Details

4.1 Your contract is with Penny Croal.

4.2 Principal business address: 3 Chichester Road, Sandgate, Folkestone, CT20 3BN.

4.3 Contact us via:

(a) Post, at the following address 3 Chichester Road, Folkestone CT20 3BN

(b) Website contact form;

(c) Telephone, as published on our website;07976819321

(d) Email, as published on our website. penny@changeahead.biz and helpmeatchangeahead@gmail.com

Thank you for visiting IMCA™, the International Meta Consciousness Academy.